How Can we help you?
Can I trade in cryptocurrency with Muda without an Account?
Not yet, but we are working on the feature.
What are your deposit limits?
You can deposit up to any amount
How long does it take to process a withdrawal?
All withdrawals to Mobile Money are processed instantly.
What are the withdrawal fees?
You will incur a UGX 2000 fee to withdraw to Mobile Money and UGX 2500 via Bank Account Transfer withdraws
What withdrawal methods does Muda have?
You can either withdraw to Mobile Money Instantly at a fee of UGX 2000 no matter the amount or Withdraw via Bank Account Transfer at a fee of UGX 2500
What Deposit methods does Muda currently have?
You can either deposit using your Credit Card or Bank Account Transfer
What fiat currencies do you trade in?
Thanks for asking, we trade in USD, NGN, KES, UGX etc
What cryptocurrencies do you deal in? What coins do you offer?
Thanks for asking, we deal in BTC, ETH, ERC-20 USDT, CELO, CUSD, TRX, TRC-20 USDT
How does your referral program work?
Yes we do have a referral program. Under your profile, you’ll see the ‘Refer Friends’ option. You have the option to enter their email and invite them to join our exchange program or; Send them your unique referral code. So every time your referral transacts, you earn a 10% commission of the fee.
What is Bitcoin?
First introduced in 2008 via a whitepaper, bitcoin which some people say is similar to gold (as there is a limited supply) is the first decentralized cryptocurrency. Just like the internet, it isn’t controlled by any single entity so anyone can use it at will. Bitcoin is very easy to divide into smaller units, easy to trade with and can be stored. It is a faster, easier and more secure way of moving and storing money.
What is Ethereum?
Ethereum is a decentralized blockchain platform founded in 2014 by Vitalik Buterin. Like Bitcoin, Ethereum is an open-source project that is not owned or operated by a single individual. This means that anyone, anywhere can download the software and begin interacting with the network. Unlike the Bitcoin network, the primary purpose of Ethereum is not to act as a form of currency, but to allow those interacting with the Ethereum Network to make and operate 'smart contracts' without having to trust each other or use a middleman. Smart contracts are applications that run exactly as programmed without any possibility of downtime, censorship, fraud, or third party interference - a smart contract will work exactly the same every time it is used.
Ethereum uses a 'virtual machine' to achieve all this, which is like a giant, global computer made up of many individual computers running the Ethereum software. The virtual currency unit that allows this system to work is called ether. People interact with the Ethereum network by using ether to pay the network to execute smart contracts. Ethereum aims to take the decentralization, security, and openness afforded by blockchains and extend those to virtually anything that can be computed.
What is Bitcoin Cash?
Bitcoin Cash (BCH) is a direct result of a Bitcoin fork that occurred on August 1, 2017. It is an alternative version of Bitcoin that makes use of new features and rules, and has a different development roadmap.
What is Cryptocurrency?
Cryptocurrency is basically a virtual exchange medium that uses cryptography in order to secure its transactions and control the creation of the system units. Meaning, cryptocurrency simply represents money in the digital marketplace nothing else. It is based on open-source software, cryptography and networking. It lets people or users avoid fees or the lowest fees as compared to what your banks are charging. The system takes part in the non-cash transactions that is anonymous while guaranteeing a secure transaction.
How do I buy Cryptocurrency on Muda?
Using Web browser
Go to the Buy & Sell page.
- Select the type of digital currency you'd like to buy.
- Enter the amount you'd like to buy denominated in either digital currency or your local currency.
- Select your desired payment method.
- Confirm the order is correct and click Buy.
- Select the type of digital currency you'd like to buy.
- Enter the amount you'd like to buy denominated in either digital currency or your local currency.
- Select your desired payment method.
- After reviewing your order, tap the Buy button.
How do I sell Cryptocurrency on Muda?
Using Web browser
Go to the Buy & Sell page.
- Select the type of digital currency you'd like to sell.
- Enter the amount you'd like to sell denominated in either digital currency or your local currency.
- Select where you want your funds deposited.
- Confirm the order is correct and click Sell.
- Select the type of digital currency you'd like to buy.
- Enter the amount you'd like to buy denominated in either digital currency or your local currency.
- Select your desired payment method.
- After reviewing your order, tap the Buy button.
How do I send Cryptocurrency on Muda?
Using Web browser
- Go to the Wallets page.
- Enter the address you’d like to send your cryptocurrency to.
- Enter the amount you'd like to send denominated in either digital currency or your local currency.
- Review and Confirm the order is correct and click Send.
- Select the type of digital currency you'd like to send on the dashboard.
- Tap the send button on the selected cryptocurrency page.
- Enter the address of the wallet you’d like to send your cryptocurrency to.
- Click on continue.
- Enter the amount you’d like to send denominated in either digital currency or your local currency.
- Click on continue
- Review and Confirm the order is correct and click Send.
How do I receive Cryptocurrency on Muda?
Using Web browser
- Go to the Wallets page.
- Copy your cryptocurrency wallet address.
- Or click on “Display QR Code”
- Using the iOS & Android
- Select the type of digital currency you'd like to receive on the dashboard.
- Tap the receive button on the selected cryptocurrency page.
- Confirm that you understand the information displayed.
- Copy your cryptocurrency wallet address
How do I get the Muda App?
Go to either the Google Play Store or Apple App Store and search for Muda. Click on Install and follow the instructions on the app.
Can I trade Cryptocurrency of Muda without an Account?
Not yet, but we are working on the feature.
We are always here to help
Can’t find what you’re looking for?
Muda
support@muda.exchange
CMC-45
© Muda 2022, All rights reserved.
Our Address
Top House, Plot 65, Kampala Road, Uganda
